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Contact the roulettinocasino.org.gr editorial team

This page covers how to reach us at roulettinocasino.org.gr — an independent information site about Roulettino. Our inbox handles questions about the content published here: factual corrections, queries about how we describe a bonus term, or anything unclear on the page you were reading.

Write to us at [email protected]. We aim to reply within 48 hours on business days. We do not have access to player accounts, balances, transaction records, or any system operated by Terdersoft B.V. — questions of that kind go directly to the operator.

Questions about your Roulettino account

For anything tied to your account — registration, deposits, withdrawals, bonus activation, identity verification, or a technical problem in the lobby — the right contact is the operator's own support team. Their address is [email protected]. That team has visibility into your account and can act on it; we cannot.

When writing to the operator, having the following ready will help their first reply be useful rather than a request for more detail:

  • The email address registered on your account
  • The approximate date and time of the issue
  • Any reference number or error message shown on screen
  • The payment method involved, where relevant

If you are escalating a complaint and have not had a satisfactory response, the operator is licensed by the Curacao Gaming Authority under licence OGL/2024/1126/0521 — that is the relevant regulatory body for formal escalation.

Gambling support and safer play

If you are concerned about your gambling or someone else's, free and confidential help is available around the clock. You do not need to be in crisis to reach out.

  • GamCare — National Gambling Helpline: 0808 8020 133 (free, 24/7)
  • BeGambleAware — advice, information and support
  • GamStop — free national self-exclusion across licensed sites

Access to this site is restricted to persons aged 18 and over (18+). If gambling ever stops feeling like entertainment, free and confidential help is available at BeGambleAware.org.