Responsible Gambling at Roulettino

• Roulettino
• Roulettino Responsible gaming

Most people who open this page are doing exactly the right thing — checking in before a problem develops, not after. Roulettino provides practical tools and links to specialist support so that gambling stays what it should be: a form of entertainment with real money limits attached to it.

Why responsible gambling matters

Gambling is built on chance. That means a run of losses is always possible, and the money spent on a losing session is gone regardless of what follows. When that reality stops feeling manageable, the entertainment value disappears — and the reasons people keep playing start to shift.

Recognising that shift early is easier than reversing it later. The sections below are here to help you do that.

Signs gambling is getting out of hand

These behaviours are worth taking seriously if they sound familiar:

• Chasing losses — placing more bets to recover money already lost
• Gambling with money set aside for bills, rent or everyday expenses
• Lying to family or friends about how much time or money gambling takes
• Feeling irritable or anxious when not gambling
• Borrowing money specifically to fund gambling sessions
• Missing work, sleep or social events because of gambling

None of these is a diagnosis. They are patterns that suggest the balance has shifted and that taking a break — or speaking to someone — would be worthwhile.

Questions worth asking yourself

Answer honestly. There is no score and nobody else will see this.

1. Have you ever gambled with money you could not afford to lose?
2. Have you ever lied about how much you had won or lost?
3. Have you ever tried to win back money you had already lost in the same session?
4. Has gambling ever caused an argument with someone close to you?
5. Do you find it difficult to stop when you planned to?
6. Have you ever missed a commitment because you were gambling?
7. Do you think about gambling when you are doing something else?
8. Have you ever felt guilty about gambling after the session ended?

If several of these land close to home, the support organisations listed further down this page are a good next step.

Roulettino's control tools

The following limits are available directly on your account. Setting them takes effect immediately or within the cool-off period noted.

Deposit and wagering limits

Deposit limits cap how much you can add to your account over a chosen time period: daily (24 hours), weekly (168 hours) or monthly (720 hours). Any request to increase a deposit limit or remove one entirely takes 24 hours to come into effect — that window exists to prevent impulsive changes during a session.

Wagering limits work the same way, capping the total amount you agree to wager in each period regardless of whether you win or lose in between.

Loss limits set a ceiling on net losses over a chosen period. Once the limit is reached, further play is blocked until the period resets.

Self-exclusion

If you need to step away entirely, two options are available. A definite self-exclusion runs for a minimum of three months and a maximum of five years; cancelling it requires a 24-hour cool-off period before it lifts. An indefinite self-exclusion has no end date; if you later choose to reopen your account, a seven-day waiting period applies before access is restored.

To request either form of self-exclusion, contact us at [email protected].

Practical limits that work

These are specific, not general:

• Set your deposit limit before your first session, not after a losing one — the 24-hour change delay is there precisely for this.
• Decide on a session budget before you log in and treat it as spent the moment you deposit it, not when it is gone.
• Keep gambling out of your routine. A fixed time slot each week is easier to contain than an open-ended habit.
• Never gamble while tired, upset or under the influence of alcohol — judgment about when to stop is impaired in all three states.
• If a device is shared with a minor, install parental-control software such as Net Nanny or Qustodio alongside any account-level limits you set.

Where to get help in the UK

All of the following are free to contact. None of them requires you to have a diagnosed problem before you can reach out.

• GamCare — National Gambling Helpline: 0808 8020 133 (free, 24/7). Telephone and online chat support, plus a forum.
• BeGambleAware — information, self-assessment tools and referral to treatment services.
• GamStop — free national self-exclusion scheme covering all UK-licensed gambling sites. Registration takes effect across all participating operators.
• Gordon Moody — residential and online treatment programmes for people whose gambling has become a serious problem.

Blocking software

Gamban blocks access to gambling sites and apps across every device it is installed on. BetBlocker is free, works across multiple platforms and can be configured to block thousands of gambling domains. Both can be set up in a few minutes and are worth considering alongside any account-level limits.

Protecting minors

Roulettino accepts customers aged 18+ only, and we apply age verification as part of our account checks. If a device in your household is used by anyone under 18, parental-control software such as Net Nanny or Qustodio can restrict access to gambling sites independently of any account settings. It is worth setting this up even if you trust the people in your home — the controls remove the need for a conversation every time.

If you have concerns about a young person's gambling, GamCare's helpline (0808 8020 133) can advise on how to approach it.

For any question about the tools on your account, write to us at [email protected].

Gambling should be entertainment, not a chore.